Author

Dan Brightmore

Published

26 November 2025

Estimated Read time

3Mins

AI commerce is set to transform how people shop and buy. Find out how Visa Intelligent Commerce empowers AI agents to deliver reliable and secure experiences at every step…

Artificial Intelligence is transforming the way we shop and pay. Visa is leveraging the power of its network and its decades of experience to bring trust and security to AI-powered commerce, bringing to life Visa Intelligent Commerce, which enables AI to find and buy.

This is an innovative initiative that opens Visa’s payment network to the developers and engineers who are building the foundational AI agents that are transforming commerce.

“Soon, people will have AI agents that will browse, select, purchase, and manage on their behalf,” according to Jack Forestell, Chief Product and Strategy Officer at Visa. “These agents will need to be trusted with payments, not just by users, but also by banks and merchants.”

Similar to the transition from physical to online shopping, and from online to mobile shopping, Visa is setting a new standard for a new era of commerce. Now, with Visa Intelligent Commerce, AI agents can find, purchase, and pay on behalf of consumers according to their pre-selected preferences. Each consumer sets the limits, and Visa helps manage the rest.

Creating a Trusted Future for AI Commerce

Millions of people will soon rely on AI to find the perfect sweater, search for a new vacation destination, or complete a shopping list. Visa will eliminate the friction from payment, making it possible to transact securely and reliably in an AI-powered world.

Visa Intelligent Commerce is built on 30 years of experience working with AI and machine learning to manage risk and fraud and to deliver secure payment experiences. Alongside industry leaders such as Anthropic, IBM, Microsoft, Mistral AI, OpenAI, Perplexity, Samsung, Stripe, and others, Visa will facilitate personalised and secure AI commerce on a global scale.

“We are working with companies at the forefront of AI innovation to drive engagement on AI platforms and support new ways to pay, with security and trust as our number one priority,” Forestell added. “Together with our partners, we are fully harnessing the potential of AI to transform every aspect of commerce, payments, and business.”

Empowering Consumers, Merchants, and Developers

The transformation of AI commerce – today a futuristic and relatively unknown concept – into a frictionless, secure, and personalised experience for both merchants and consumers is underway at Visa.

Visa Intelligent Commerce incorporates a set of integrated APIs and a merchant partner program into AI platforms, allowing developers to implement Visa’s AI commerce capabilities securely and at scale.

Visa Intelligent Commerce offers:

  • AI-Enabled Cards. Replaces card data with tokenised digital credentials, which enhances security for consumers and simplifies payment processes for developers. In turn, it confirms that the agent chosen by the consumer is authorised to act on their behalf. This incorporates identity verification into AI commerce. Only the consumer can instruct the agent on what to do and when to activate a payment credential.
  • AI-Powered Personalisation. The consumer is in control. It shares basic spending and shopping information from Visa with the consumer’s consent to improve the agent’s performance and personalise purchasing recommendations.
  • Simple and Secure AI Payments. Allows consumers to easily set spending limits and conditions, providing clear guidelines for the agent’s transactions. Additionally, it shares real-time commerce signals with Visa, enabling Visa to monitor transactions and help manage disputes.

Visa’s payment technologies, including tokenisation and authentication APIs, will help enable transactions that are secure and frictionless, providing confidence to consumers who use AI to make purchases. Visa has decades of experience in fraud management, along with a robust data platform, and uses this expertise to power the Visa Intelligent Commerce program.

Find out more about Visa Intelligent Commerce visa.com/intelligentcommerce

And learn how Visa is working with banks like CIBC to build a secure future for AI commerce.

  • Artificial Intelligence in FinTech

Author

Dan Brightmore

Published

Estimated Read time

4Mins

Read in brochure format

Our cover star Scott Gunther, General Partner at IAG Firemark Ventures, reveals how the company is bringing powerful investments to…

Our cover star Scott Gunther, General Partner at IAG Firemark Ventures, reveals how the company is bringing powerful investments to life to transform the ways insurance is delivered.

Read the latest issue of FinTech Strategy here

IAG Firemark Ventures: Transforming Insurance

Scott Gunther, General Partner at IAG Firemark Ventures, tells FinTech Strategy how the company is championing key InsurTech investments to transform how insurance is delivered.

“We realised that if we were going to bring the best of the outside world in, we needed to be a truly global CVC.”

Publicis Sapient

Financial Services Director Arunkumar Gopalakrishnan tells us how Publicis Sapient is developing the playbook for delivering successful AI-led digital transformations across the financial services landscape.

“Working with Generative AI today feels like standing on a new frontier. It keeps us on our toes, but it’s also what drives us – to stay relevant, deliver outcomes and connect both worlds of business and technology.”

Techcombank

Chief Strategy & Transformation Officer, PC Chakravarti reveals the operating model, Data & AI foundations, culture and talent playbook, and the partnerships turning ambition into market leading outcomes at Techcombank in Asia.

“Tech is not the limiting factor – it’s about supporting people and talent to leverage capabilities to enhance business models.”

CIBC Caribbean

Deputy CIO Trevor Wood explains how CIBC Caribbean is blending technology, culture, and customer-centricity to deliver seamless digital experiences across the region with a ‘Future Faster’ strategy.

“We want to lead in every market we operate, build maturity across our practices and be architects of a smarter financial future for all.”

Nationwide

Dan Wilson, Head of Customer Journey at the trusted mutual, reveals the strategic ambition driving payments innovation to modernise Nationwide’s platform delivering a resilient and secure financial future for customers across the UK.

“We’re seeking to modernise the Society’s core infrastructure but also build the tools and features our customers need to help them manage their money and payments.”

Alexforbes: Transforming & Diversifying Financial Services

Chief Information Officer, Jan Bouwer, explores the work Alexforbes has undertaken to modernise and expand its financial services for its 1.2 million members and retail customers alike. “Alexforbes can now engage its 1.2 million members more directly, offering a wider range of services.”

Read the latest issue of FinTech Strategy here

  • Artificial Intelligence in FinTech
  • Digital Payments
  • InsurTech
  • Neobanking

Author

Dan Brightmore

Published

23 September 2025

Estimated Read time

2Mins

CIBC launches GenAI platform, CAI, for data analysis, accelerated research, light coding and more…

CIBC today announced the bank-wide launch of CIBC AI (CAI), its in-house Generative AI platform, to help drive further productivity across the organization and enable team members to deliver on the bank’s client-focused strategy.

CIBC AI (CAI)

CAI launched a pilot phase in July 2024 with an initial group of team members across Canada, the US and the UK. The AI platform has saved team members an estimated 200,000+ hours during the pilot by enabling team members to automate common tasks such as summarizing documents, drafting emails, compiling research and other text-based content.

“It’s been tremendous watching the uptake of CAI across our bank and how it has helped simplify routine tasks for team members, better enabling them to focus on delivering value to our clients. What sets CAI apart is its adaptability to the unique needs of each team, from writing to research and analysis or even light coding suggestions, CAI has had a positive impact across all lines of business.”

Dave Gillespie, Executive Vice-President, Infrastructure, Architecture and Modernisation, CIBC

CAI is a custom-built Generative AI platform that was designed by CIBC from the ground up to support team members with a task-driven approach. It features an intuitive dashboard that allows users to easily navigate through various functionalities such as data analysis, accelerated research and preparing presentations. With the adoption of CAI, team members are able to focus their time on higher value activities.

Responsible AI

Team members need to complete a mandatory training course in order to access CAI, which provides an understanding of CIBC’s approach to AI and data, as well as the responsible governance framework in place to guide the use of AI at the bank.

“Innovation has long been a hallmark of CIBC’s approach to meeting client needs, and we’re incredibly proud to take another exciting step forward in enhancing everyday experiences for our team members.” added Gillespie.

CIBC reinforced its commitment to responsible AI by becoming the first major Canadian bank to sign the Government of Canada’s Voluntary Code of Conduct on the Responsible Development and Management of Advanced Generative AI Systems in March. 

About CIBC

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking and Wealth Management, and Capital Markets and Direct Financial Services businesses, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at www.cibc.com/ca/media-centre.

  • Artificial Intelligence in FinTech